This Privacy Policy explains how Inventa AI ("Inventa AI," "we," "us") collects, uses, and shares information when you visit our website or use our platform, reports, training, and related services (the "Service"). By using the Service you agree to this Policy and to our Terms of Service.
1. Information We Collect
Information you provide
- Account information — name, email address, password, and profile details.
- Connected-platform credentials — authorization tokens and connection details for third-party platforms you link (such as eBay), and, where you enable fulfillment features, purchasing account credentials you supply.
- Business data — products, listings, pricing, and settings you create in the platform.
- Communications — messages you send to support or your account manager.
Information collected automatically
- Platform data from connected accounts — listings, orders, buyer messages, traffic metrics, and selling statistics retrieved from platforms you connect, used to operate your dashboard and reports.
- Usage and device data — log data, pages viewed, approximate location, browser and device type, and performance metrics.
- Cookies and similar technologies — see our Cookie Policy.
2. How We Use Information
- Provide, operate, secure, and improve the Service;
- Sync listings, orders, inventory, and messages with your connected platforms and perform actions you have enabled or requested;
- Generate analytics and reports, including weekly performance report emails where enabled for your account;
- Provide training, coaching, and customer support;
- Send service communications (account, security, billing, and feature notices);
- Enforce our Terms, prevent fraud and abuse, and comply with law.
3. How We Share Information
We do not sell your personal information. We share information only with:
- Service providers that help us operate the Service — such as cloud hosting and infrastructure, database hosting, email delivery, analytics, and product-data providers — bound to use the data only to provide services to us;
- Connected platforms (such as eBay) as necessary to perform the actions you have authorized;
- Our personnel and contractors (including account managers and virtual assistants) who service your account;
- Legal and safety recipients when required by law or to protect rights, safety, and the integrity of the Service;
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain information for as long as your account is active and as needed to provide the Service, resolve disputes, enforce agreements, and comply with legal obligations. We may retain aggregated or de-identified data indefinitely.
5. Security
We use commercially reasonable technical and organizational safeguards designed to protect your information, including encrypted transport and access controls. No system is completely secure; you use the Service at your own risk and are responsible for keeping your credentials confidential.
6. Your Choices and Rights
- You can access and update account information in your dashboard settings.
- You can disconnect a linked platform at any time from your settings; this stops future syncing.
- You can request access to, correction of, or deletion of your personal information by emailing support@inventaai.net. We will respond as required by applicable law, and may retain information where the law allows (for example, records needed for tax, legal, or security purposes).
- Depending on where you live, you may have additional rights under local law (such as the CCPA for California residents), including the right not to be discriminated against for exercising them.
7. Children
The Service is for business users 18 and older. We do not knowingly collect information from children under 18.
8. International Users
The Service is operated from the United States. If you access it from elsewhere, you consent to processing and storage of your information in the United States and other jurisdictions where our providers operate.
9. Changes to This Policy
We may update this Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date and is effective when posted. Material changes may also be announced by email or in-app notice.
10. Contact
Privacy questions or requests: support@inventaai.net